Assistant Manager - Middle Office, Prestige Client Office Assistant Manager - Middle Office, Prestige Client  …

Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Last application, 22 Sep 21
Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Last application, 22 Sep 21
Assistant Manager - Middle Office, Prestige Client Office
Job Purpose
You will be responsible to provide support to the various distribution channels in terms of High Net Worth (HNW) submissions and oversee entire fulfilment process. Managerial role will lead a team of Case Management Executives to ensure proper support. Depending on the appointment, the incumbent can either report to the Section Head or Channel Lead of Prestige Client Office (PCO).

The Job
  • Execution of HNW Application Processing for Brokers/ OCBC/ Agency distribution channel
  • Assist in HNW preliminary underwriting
  • Handle new applications (inclusive of prelim cases) of HNW submissions and ensure prompt delivery to New Business Unit for assessment
  • Attend to HNW queries via emails/ calls/ walk-ins pertaining to underwriting issues, policy servicing, claims and financing
  • Follow up of medical reports
  • Facilitate Premium Financing for plans sold through Agency distribution channel
  • Preparation of regular reports on submissions from various distribution channels
  • Provide training to sales representatives
  • Mentor and take charge of development for direct reports
  • Engage in process improvement initiatives
  • Any other tasks and duties assigned
  • Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
  • Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements
  • Diploma or Degree holder
  • Middle Office or HNW operations experience is preferred
  • Proficient in computer software like Microsoft Office
  • Self-motivated, committed and possess initiative & drive in the job
  • Highly service-oriented, organized, and able to multi-task with discerning priority
  • Meticulous and able to work independently
  • Strong verbal and written communication skills
  • Strong team player with good interpersonal skills
  • Ability to work with multiple channels
  • High level of integrity, take accountability of work and good attitude over teamwork
  • Take initiative to improve current state of things and adaptable to embrace new changes
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes. #LI-KY1

Please note that our career opportunities are only posted on our Career Website ( and on our authorised job platforms which are specifically LinkedIn, JobStreet and eFinancialCareers. We do not initiate any unsolicited calls and all official emails from Great Eastern will be sent from email addresses ending with “”. Should you receive any communications outside from these channels listed, please do not provide any personal information and do reach out to us at or at 6248 2990 for us to assist you and confirm the legitimacy of the content.
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