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Assistant Vice President, Client Service Specialist – Global Payment Solutions

HSBC Singapore
Posted 4 days ago Hybrid Job Permanent Competitive
Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Client Service Specialist.

Principal Responsibilities
  • Accountable for delivering Client Service excellence by effectively managing any risks and issues
  • Analysing clients activities and providing advice and recommendations to clients
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Cross selling of GPS products and providing superior service support for all GPS solutions
  • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
  • Provide analysis and recommendations to clients, global service teams, Sales, Product Management and other elements of Client Management
  • Ongoing partnership with Ops Team to foster teamwork and cooperation for service related issues
  • Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
  • Identify client requirements, working with RM’s and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business
  • Work closely with Sales to provide input and ensure proper levels of support are achievable
Requirements
  • Minimum of 5 years working in the banking industry
  • In-depth knowledge of industry standards related to all Payment Solutions and Cash Management products and services
  • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and communication skills
To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Job ID  0000KDDS
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