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OCBC Bank

Associate/Assistant Manager/Manager, Payment Operations - Remittance, GO&T (12mths contract)

OCBC Bank
Singapore
Posted 2 days ago Contract Competitive
Associate/Assistant Manager/Manager, Payment Operations - Remittance, GO&T (12mths contract)
This is a 12-mths contract role. Office location: Tampines Centre
  • To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.
  • To liaise with branches/business units on any discrepancy.
  • To ensure SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers' queries, feedback and complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
  • To participate in UAT/Projects as and when required.
*LI - Sandra

Qualifications
Knowledge & Skills
  • Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
  • Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
  • Proficient in Microsoft Windows applications - Word, Excel & Power-point
  • Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
  • Resourceful and able to multi-task independently with confidence in time critical environment.
Personal Qualities
  • A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
  • A risk-conscious person who ensures internal controls and procedures are complied with closely.
  • A meticulous and accurate person with an eye for details.
  • A confident, diplomatic and tactful person in problem resolution and decision making.
  • A passionate person with customer oriented mindset and firm believer of Quality discipline.
Job ID  220001GG
ABOUT COMPANY
Singapore
Retail Banking
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