Discover your dream Career
For Recruiters

Associate, SNOC Coordinator, EASRE, Technology & Operations

DBS Bank Limited Singapore
Posted 6 days ago Permanent Competitive
Associate, SNOC Coordinator, EASRE, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements & Responsibilities
  • Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix.
  • Notifies participants in the Incident Management process when standards and procedures are not being followed.
  • Reroutes misdirected incidents which have not been handled in a timely manner.
  • Escalates issues in a timely and appropriate manner.
  • Identifies incidents which need special attention or escalation.
  • Identifies exceptions and deviations, as well as management of these situations.
  • Notifies participants in the process when standards and procedures are not being followed.
  • Facilitates the resolution of issues with items not complying to process.
  • Oversees creation and availability of process reports and analyzing reports.
  • Oversees completeness and integrity of information collected to conduct daily operations.
  • Establishes measurements and targets to improve process effectiveness and efficiency.
  • Acts as an escalation focal point for all roles involved in the process.
  • Carry out tasks assigned by the team manager, which help to prevent potential incidents.
  • Possess some technical knowledge of Linux, Solaris and Unix hardware, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).
  • Willingness to work in a 12-hour rotational shift roster. Shift roster will be decided by team manager.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  WD64551
More Jobs From DBS Bank Limited
DBS Bank Limited
Associate, SNOC Coordinator, EASRE, Technology & Operations
DBS Bank Limited
Singapore
5 days ago Full time Competitive
DBS Bank Limited
Associate, SNOC Coordinator, EASRE, Technology & Operations
DBS Bank Limited
Singapore
6 days ago Full time Competitive
DBS Bank Limited
Senior Associate, Change Coordinator, EASRE, Technology & Operations
DBS Bank Limited
Singapore
5 days ago Full time Competitive
DBS Bank Limited
Senior Associate, Site Reliability Engineer, EASRE, Technology & Operations
DBS Bank Limited
Singapore
10 hours ago Full time Competitive
DBS Bank Limited
Associate, Specialist Application Developer, EASRE, Technology & Operations
DBS Bank Limited
Singapore
5 days ago Full time Competitive
DBS Bank Limited
Associate, Specialist Application Developer, EASRE, Technology & Operations
DBS Bank Limited
Singapore
5 days ago Full time Competitive
DBS Bank Limited
Associate, Specialist Application Developer, EASRE, Technology & Operations
DBS Bank Limited
Singapore
5 days ago Full time Competitive
DBS Bank Limited
Associate, DevOps Engineer, EASRE, Technology & Operations
DBS Bank Limited
Singapore
3 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs
Maybank Singapore
Data Management Lead
Maybank Singapore
Singapore
Charterhouse Partnership Singapore
IT Operation Manager
Charterhouse Partnership Singapore
Singapore
Ellwood Consulting
Desktop Engineer
Ellwood Consulting
Singapore
Morgan McKinley
Tech Support - Admin
Morgan McKinley
Singapore