Associate, Service Centre (@GEC) Associate, Service Centre (@GEC) …

Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Associate, Service Centre (@GEC)
Job Purpose

You will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.

The Job

  • Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  • Provide excellent customer service experience;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices; and
  • Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
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