Associate, Service Centre (@PLQ) Associate, Service Centre (@PLQ) …

Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Last application, 12 May 21
Competitive
Great Eastern Life Assurance Co Ltd
in Singapore
Permanent, Full time
Last application, 12 May 21
Competitive
Associate, Service Centre (@PLQ)
Job Purpose

Working in Customer Service @ PLQ, and be part of Touchpoint. The team will be responsible for the delivery of service excellence and customer satisfaction @ PLQ Service Centre. Staff will be dealing with Walk In enquiries and processes from Policyholders, Agents (Reps) and General Public pertaining to life insurance, claims and other things incidental to their enquiries. Staff may be rotated to help with other touchpoints such as Call Centre, HO, Service Branches and other exigencies should the need arises.
The Job

  • Primarily attend to insurance product, enquires and related transactions via walk-in;
  • Walk-in enquiries can be from the Great Eastern Reps (Agents and associates), Policyholders, Bank Channel Sales Representatives and Bancassurance Customers;
  • Ensure a good follow-through of each customer's service request right up to its completion;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time;
  • Administer backroom operational duties related to insurance premium transactions;
  • Comply with internal policies, procedures and the relevant laws and regulations;
  • Assist on enquiries pertaining to Life Insurance and Claims and other incidental matters;
  • Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints;
  • Work with the team to meet the stipulated service levels;
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices; and
  • To assist with PA (personal accident) claims processing when manning the claims enquiries counters.
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