Asst. Manager - Control Assessment & Assurance

The Role Responsibilities

• Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
• Ensure timely escalation of any outsourcing risk and tabling of any new/incremental outsourcing activities to appropriate risk forum. To work with outsourcing owners to ensure adequate on-boarding due diligence, governance oversight on outsourced activities and updating of outsourcing inventory.
• Ensure timely submission on all Control Sample Testing (CST), and closely follow up on any queries raised.
• Strict adherence of code of conduct, regulatory, governance, legal & compliance guidelines.

Strategy

• To adhere and comply with Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.
• To assist in the smooth implementation of Operation Risk process, procedures, and policies.

Business

• Work closely with the Product and Credit policy teams to ensure sharing of timely feedback so that timely appropriate actions can be taken by the different functions to tighten risk appetite, if necessary

Processes

• Review and update all CST documentation on timely basis.
• Perform random check on CCS claim for DRP repayment.
• Ensure escalation and compliance to MAS 643 related party check.
• Handling of outsourcing and vendor governance
• Review and streamline processes and any projects assigned.

Risk Management

• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.

Governance

• Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
• Ensure timely escalation of any outsourcing risk and tabling of any new/incremental outsourcing activities to appropriate risk forum.
• To work with outsourcing owners to ensure adequate on-boarding due diligence, governance oversight on outsourced activities and updating of outsourcing inventory.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Singapore / GSF Risk / CPBB Collections] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• MAS prescribed responsibilities and Rationale for allocation.

Key stakeholders

• GBS KL
• GBS IN
• SG Collections
• Operation Risk team
• RRS team
• Credit Policy team
• Outsourcing Team
• External Vendors (Law firms, property auctioneers / valuers, auto repossession companies)

Our Ideal Candidate

• 1+ years of experience in Vendor Management
• Responsible for effectively coordinating between supplier management and operational processes
• Manage overall performance of vendor
• Manage all documentation mandatory for Vendor Management review, such as Contracts sign off and other periodic review necessary
• Effective communication
• Experience in Microsoft Word, Excel & PowerPoint

Role Specific Competencies

• Operational Risk
• Manage Vendors
• Manage Risk
• Manage Conduct
• Information Cyber Security (ICS)

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers