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Business Architect

GXS Bank Singapore
Posted 1 day ago Permanent Competitive
Get to know our Team:

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

About the job

We are living in exciting times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered, which is why Singtel, and Grab are coming together. Singtel is Asia's leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology, and trust to solve problems and serve customers.

We are incredibly excited to build a digital-first Operating model powered by data and technology. If you love a challenge, are passionate about finding new ways to apply advanced data analytics and digitalization to transform the way we serve customers, you will fit right in!

What will you do

• Collaborate with OPS functional teams, Business and other stakeholders to identify, map, and prioritize journeys in Operations to deliver delightful and seamless experience to the customers

• Work closely with Product, Engineering and other teams to align OPS roadmap with bank wide Product roadmap, develop and maintain a prioritized backlog of OPS processes and functionality to support Customer journeys build within our Retail and MSME lending business.

• Lead the development team to deliver the OPS roadmap through agile sprint cycles, breaking down the OPS roadmap into executable stories and requirements

• Work with Product team on OPS tech stack to develop system capabilities by adding enablers and introducing new features to OPS Portal in order to meet the goals of Customer journeys' automation level and minimize human intervention

• Define success criteria for customer journeys, monitor them recurrently and incorporate derived insights into OPS Processes backlog for further journeys' enhancements and optimization

• Work collaboratively with Product Managers to prioritize and build features that allow customers to self-serve and enable human-free processes handling to drive operational efficiencies but always with a customer-first mindset. Leverage technology to drive high degree of digitalization and scalability

• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation, create recurrent feedback loop and convert insights into process improvement decisions

• Build and maintain a system of regular cadences and rituals in the team to ensure engagement and alignment of key stakeholders, their readiness for adoption of new processes and features

• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps. Lead brainstorming sessions with cross functional teams to iterate the journeys and continually deliver a delightful experience that directly addresses their challenges and needs

• Analyze potential pitfalls across the process cycle for product launches and system roll out and introduce risk mitigation actions

The Must Have

• Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and make strategic decisions

• At least 10 years of experience in lending and credit operations across multiple domains operations, journey mapping and process optimization

• Demonstrable success in process optimization and automation with clear metrics and impact; ideally in a bank, fintech or startup environment

• Proven experience of processes digitalization, hands-on experience in OPS system development or deployment in capacity of business owner, product owner, business analyst or similar roles

• Healthy blend of strategic thinking capabilities with an innate "dream big, start small" mindset and an eagle eye for detail

• An owner's mindset - you don't shy away from the hard stuff

• Strong foundation in design thinking and human centric methodologies

• A thorough understanding of the latest process enhancement strategies and experience applying them

• A sharp eye for identifying weak points in processes and organizational structures.

• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

• An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports

• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

• Leadership and mentoring skills.

• Confidence in your abilities to lead organizational change.

Job ID  R-2024-01-100970
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