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Deutsche Bank APAC

CB IB Operations & Controls - Operations Client Relationship Management - AVP

Deutsche Bank Singapore
Posted 24 hours ago Permanent Competitive
What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:
  • Flexible benefits plan including virtual doctor consultation services
  • Comprehensive leave benefits
  • Gender Neutral Parental Leave
  • Flexible working arrangements
  • 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
  • Actively build deep client relationship at a senior level and bring external client intelligence into the organization cross product, i.e. understanding of client strategy, enabler to new business opportunity, etc.
  • Identify recurring problems caused by DB's internal process and provide resolution.
  • Interact with sales to understand the client trading profile and bring client intelligence to explore commercial opportunities.
  • Acts as a conduit to help client navigate within DB's organization and providing key product support contacts bilaterally.
  • Delivering client intelligence into the organization cross product including any upcoming strategies and updates in client's organizational structure.
  • Using data analysis skills and based on internal metrics to measure performance against both internal targets and market wide standards.
  • Using Salesforce as a CRM tool to identify opportunity to improve client experience, identify market trending and client complexities.
  • Facilitating regional monthly client governance meeting with senior product leads to discuss product KPIs and client centric initiatives.
  • Inform senior operations management, Operations, ICG on DB client service performance by internal and external scorecards, client feedbacks.
  • Facilitate across DB operations to resolve client issues.
  • Escalate where appropriate and capability to prioritize across DB support functions.
  • Extensive liaison with the priority clients' operations teams and the client's operations management teams. Establishing ties with key decision makers.
  • Extensive liaison with internal operations teams to take tactical and strategic lead in providing solutions to client issues.
  • Drive a consistent, aligned experience for clients across DB various teams, products, teams and functions.
  • Partnership building with priority clients. Offering differentiating services to priority clients. Providing industry intelligence such as new confirmation platforms, KYC data reference systems and assisting client to be operationally ready in new markets and products.
  • To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions.
  • Involvement in the client outreach process by leveraging our senior relationships to ensure client engagement & understanding including regulatory matters.
  • Facilitating external and internal market initiatives events in connection with clients, internal organization and industry community.
Business Awareness
  • Understand the marketplace and client base in order to help meet their business requirements.
  • Successfully use your knowledge to influence improvements to services provided.
  • Have and use network of contacts to keep up to date and in touch with relevant changes and improvements.
  • Make decisions based on commercial and operational improvements.
Problem solving and decision making
  • Use existing guidelines for solving routine problems.
  • Can identify problems, their root causes and propose potential solutions.
  • Can analyse situations and identify which may need escalations to senior management.
  • Consult others for help when unclear about way forward.
  • Prioritize problems/issues for resolution.
  • Continually improve judgement by reviewing past actions/decisions
Client focus
  • Measure success in terms of client satisfaction.
  • Able to deal satisfactorily with client grievances by maintaining a relationship, gaining their trust and respect.
  • Encourage an environment of identifying internal and external clients' needs.
  • Seek out intelligence from clients' networks and the marketplace at large.
  • Can negotiate win-win outcomes with clients.
  • Provide visibility on collective work done by OCRM during engagement meetings with wider operations organization.
  • Support individual diversity so everyone feels valued for their different contributions,
  • Listen and act on information from team members.
  • Provide coverage to teammates in their absence.

  • Communicate well, share information, and ask for peoples' views.
  • Encourage others to air conflicting points of view.
  • Can summarise ideas and events to draw out main points.
  • Can adapt communication style to influence others' decision making outside immediate team.
Your skills and experience:
  • Minimum 4 years of Investment/Corporate Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication.
  • Proven cross-product knowledge in FX and OTC Derivatives.
  • Proven experience in relationship management of institutional clients
  • Minimum a bachelor's degree
  • Proven negotiation skills and the ability to manage individual clients' expectations. A client-oriented mentality is pivotal to the role to ensure a culture of client focus.
  • Possess a risk and control mindset
  • Possess a data analytical mindset and proven problem solving skills
  • Team player with communication and inter-personal skills.
  • Ability to work to tight deadlines in a fast-paced environment.
  • Proactive and commitment to run various client projects independently.
  • Proven desktop PC skills including knowledge of Microsoft package
  • Proven knowledge of Salesforce
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we'll support you:
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • Training and development to help you excel in your career
Job ID  R0314958
Hong Kong
85000 Employees Corporate Banking
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