CIB Operations- Client Experience, Analytics & Controls Project Manager - Analyst CIB Operations- Client Experience, Analytics &  …

J.P.Morgan
in Singapore
Permanent, Full time
Last application, 14 May 21
Competitive
J.P.Morgan
in Singapore
Permanent, Full time
Last application, 14 May 21
Competitive
CIB Operations- Client Experience, Analytics & Controls Project Manager - Analyst
The APAC Digital & Platform Services (DPS) Change team within CIB Operations was established to drive strategic platform change and digital solution change for the APAC Markets Operations organization. The Client Experience, Analytics & Controls team within APAC DPS Change brings together data, intelligence, platform and people to deliver end-to-end improved client experience through digitizing every steps of the client interactions, converting data to actionable insights to be delivered and scaled through a platform and ensuring accuracy of data to connect effectively with clients, both internal and external. The team collaborates with various partners in the firm, including Client Relationship Management to establish Premium "VIP" Client Service offering, Digital Client Service to implement an integrated Client Analytics tool, and Data Scientists to explore development of self-scripted pattern analysis algorithms to find and deliver the best solution for the organization.

The primary responsibilities will be driving the delivery of the Client Experience, Analytics & Controls program, adopting best practices and next generation technologies to deliver exceptional client service. This includes managing stakeholder communications, collaborating with global partners, and partnering with various functional teams to deliver solutions, as well as continued development of robust governance and controls. Finally in addition to project management and execution responsibilities, one should have an innovative mindset to discover and bring new innovative solutions to be explored.

Responsibilities:
• Collaborate with Operations managers across multiple locations and other functional teams, including Technology, Controls and Compliance
• Create concise, compelling business case, execute project planning and manage end-to-end delivery, in accordance with risk and control guidelines
• Understand business processes in detail where required and challenge actively status quo
• Active stakeholder management and communications for a wide variety of audiences internally and externally from project status reporting to escalation of risk and issues
• Utilizing digital tools (Alteryx, Tableau, Xceptor) and integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to identify automation opportunities and deploy solutions to the organization

Qualifications and Desired Skillsets:
• Degree or Diploma Holder
• Self-Starter and passionate to learn new products and digital trends in industry
• Good project management, problem solving and analytical skills
• Excellent time management skills; able to manage multiple assignments under tight deadlines independently and demonstrate calmness under intense pressure
• Good interpersonal skills, exceptional relationship building and influencing skills
• Excellent presentation skills; ability to assimilate broad-ranging information quickly and to distil it into key points, while communicating clearly
• True innovator from within; Creative and able to think outside the box
• Knowledge of Digital tools i.e. Alteryx, Xceptor, Tableau
• Adept at using all Microsoft Office products. SharePoint experience (building and maintain SharePoint sites) is a plus
• Strong command in English (oral, written and presentation). Proficiency in regional Asian Languages is a plus
• Minimum 1 year experience in operations, consulting or project management within Financial Services or similar domain
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