CLDM Product Owner CLDM Product Owner …

Standard Chartered Bank
in Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
CLDM Product Owner
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Purpose:
  • This role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
  • Provide Business Analysis and Design expertise to deliver Client Lifecycle Design & Management (CLDM) change initiatives covering the key process areas of Client Onboarding (including Client Tax), Client Due Diligence, Client Offboarding & Control and Static Data Maintenance
  • Client Lifecycle Enhancements (CLE) initiative commits to ensure our existing platforms and processes remain in compliance to prevailing regulatory standards, with risk and audit issues mitigated. The project also delivers efficiency/productivity enhancements that improve client experience should the investment meets ROI guideline
  • Act as a Product Owner for one or more CLDM products which include eCDD+, SCI, eOPS, MD3 and WorkBench SDM / Offboarding
  • Identify and detail related business requirements
  • Manage Product Backlog for CLDM products
  • Documentation of relevant analysis artefacts as required by project governance such as Client Lifecycle Impact Assessment (CLIA), Operational Risk Assessment (ORA), Non-financial Risk Committee (NFRC) Paper, and training and communication materials
  • Oversee relevant development stages within the Products, which includes providing support for functional design, testing and deployment of change initiatives
Key Responsibilities:
  • Develop a detailed understanding of all areas of the Group CDD and Regulatory Policy and Procedures
  • Create the list of backlog items based on various business needs such as production defects, system or process enhancements, and regulatory change
  • Prioritise between the various items in the Product Backlog, juggling the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders
  • Lead requirements gathering and produce analysis artifacts to drive change initiatives: TOM, process maps and Agile deliverables
  • Review the respective Epics / User Stories or process / process guidance improvement suggestions developed, to ensure they capture the business requirements accurately
  • Identify enhancements to improve business processes/efficiency and/or reduce risk in line with Group Policy and Procedure, while understanding and translating the Group L&C and CFCC driven requirements into Front line user requirements
  • Assist with the roll-out of improved processes and practices, including User Acceptance Testing (UAT), User Verification Test (UVT), as part of release go live, and BAU Change deployment
  • Be accountable for each stage of the development process and the final product. Take a primary role in inspecting and evaluating product progress through each iteration
  • Act as Primary Liaison between stakeholders and delivery teams. Ensure there is buy-in from stakeholders on all major decisions and strategy, and that there are clear instructions and deliverables for the developers
  • Lead or participate in relevant Agile Working Groups or Forums
  • Occasional need to work on weekends to support testing and go live activities

Our Ideal Candidate
  • 4+ years of total experience and proven knowledge in the Client Lifecycle business area
  • 1+ year in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog
  • Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision
  • Demonstrated track record of leading teams to deliver objectives
  • Previously defined product requirements and development roadmap based on functional expertise
  • Previously coached and mentored team members with regular feedback sessions
  • Scrum Master, Product Owner certification (or equivalent) is a plus
  • Strong prioritization and analytical skills to manage backlog for the squad
  • Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders
  • Good to have knowledge of design thinking frameworks, user stories and customer journeys

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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