Change Manager - Client Engagement Effectiveness Change Manager - Client Engagement Effectiveness …

Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Change Manager - Client Engagement Effectiveness
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The Client Engagement Effectiveness (CEE) team sits within the Client Lifecycle Design & Management (CLDM) function of the Commercial, Corporate & Investment (CCIB) Banking Platform organisation. CEE owns and is responsible for defining, validating and delivering changes to the following front-line platforms:
  • WorkBench - Client Relationship Management (CRM), Deal Management, and Client Analytics Platform
  • theSource - Internal mobile application used by Global Banking (GB) relationship managers to provide the necessary information and tools on-the-move (eg. Key CRM capability, approvals etc)
  • Client Portal - Client onboarding initiation (document upload/contacts management) platform
  • iCDMS - Corporate clients' documentation repository
We are currently seeking a high caliber professional to join our team as a Change Manager.
  • Manage incoming Change Requests (CRs) across the programme, including;
    • Understanding the problem statement, benefits case, funding and stakeholder support
    • Validating each CR against key programme principles
    • Facilitating initial solutioning discussions by engaging all necessary parties inside and outside the programme and identifying synergies, up & downstream impacts etc
    • Ensuring quality documentation of CR records, both by business requestors (e.g. Problem statements, Benefits, etc) and scrum team (E.g. Solution, impacts, dependencies, estimates etc)
    • Working closely with business and technology partners to optimize priorities against costs and benefits
    • Co-ordinating and tracking all CR through the change approval process
    • Chairing and facilitating the weekly CEE Enhancements & Change Approval Board forum
    • Serve as a point of contact and escalation point for stakeholder queries on CRs
  • Own the CEE CR process, including:
    • Ongoing refinements for pain points / efficiencies
    • Alignment across CEE teams
    • Management of the Confluence & JIRA tools used
  • Prepare MI
    • Creation of dashboards and other tools to provide a view of the CR portfolio
    • Input to monthly PgSC packs
    • Represent CEE at the monthly CLDM Change Management Forum

Our Ideal Candidate
  • Experience working in systems change, programme management, PMO or similar role
  • Understanding of wholesale banking products, processes and an appreciation of the role of front-line staff and their needs
  • Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas
  • Ability to work with cross functional teams across business and technology
  • Strong co-ordination skills to drive and track a large number of CRs across multiple teams
  • Understanding of Agile methodology
  • Proven ability to perform under a high pressure and dynamic environment
  • Good communication skills

Apply now to join the Bank for those with big career ambitions.