Since launching in 1989, CMC Markets has become one of the world's leading online CFD and financial spread betting providers, with over 60 million trades executed annually across Europe, Asia Pacific and North America. CMC Markets’ success is founded on its ability to deliver a wide range of trading products to customers, from single equities to indices, currencies and commodities.

The position will focus on the execution of controls and tasks required in the Client Onboarding process, inclusive of account opening with a strong focus on ensuring that client identification documentation, name screening and data capture activities meet CMC Markets’ policies, standards, and applicable local legal and regulatory requirements. The role will also be responsible for supporting salespersons across different markets, covering both domestic and regional client accounts being a key player on the team to ensure that all information provided for the client is corroborated with supporting documentation as required by laws, regulations and CMC Markets’ policies.

ROLE PURPOSE

Responsible for processing new accounts and account maintenance across both the CFD and stockbroking business. Ensuring that every account is compliant with legislation and governance.

ROLE AND RESPONSIBILITIES

Review customer identification files and ensure all accounts satisfy the required standards including KYC, AML and appropriateness and sanctions checks before onboarding
Perform due diligence new and existing clients
Responsible for timely client account opening process
Ensure all new client details are accurately updated in all relevant systems (back office, online trading platform)
Uphold the highest standards of control, always keeping data integrity in mind while carrying out day-to-day tasks
Stay relevant with the latest regulatory, policy and procedural requirements
Share relevant information and liaise with stakeholders regarding new client accounts in a timely manner
Raise higher risk matters or regulatory questions to the Financial Crime Compliance team
To prepare and conduct training on client onboarding processes as required
Deliver continuous operational improvements, in view of the changing operating and regulatory environment
Provide ongoing administrative support to the premium client managers to ensure a consistently high quality client experience
Any other tasks assigned by the manager or department head

KEY SKILLS AND EXPERIENCE

At least 2 years of relevant client onboarding experience within Financial Markets (Retail Banking experience is helpful).
You have deep understanding of customer identification regulations and requirements in Singapore
Ability to analyse client information and documentation to facilitate account opening
Degree in Business or Finance is helpful.
Scrupulous attention to detail
Experience of working in an administrative, client facing role, ideally within financial services
Excellent verbal and written communication skills
Ability to work effectively as part of a team
Basic understanding of stockbroking back office processes advantageous but not essential
Process Improvement, identifying what needs changing and articulating the requirements to a business analysts or wider development team
Operates with integrity and an exceptionally high client centric mind-set