Client Services Management, APAC Inquiries – Vice President

  • Not Specified
  • Singapore
  • Permanent, Full time
  • BlackRock
  • 19 Jan 18 2018-01-19

Responsibilities will include (but are not restricted to) the following: * Deliver a superior client experience via front-line client service to clients and related third parties, including fielding and responding to client queries and other operational tasks, related to clients invested in pooled funds and/or

Responsibilities will include (but are not restricted to) the following:

  • Deliver a superior client experience via front-line client service to clients and related third parties, including fielding and responding to client queries and other operational tasks, related to clients invested in pooled funds and/or segregated accounts.

  • Build, manage and lead a multi-disciplinary team of people across several locations in Asia Pacific

  • Play a key role in major strategic initiatives.

  • Working with stakeholders and peers in other locations to establish globally consistent processes and best practices.

  • Understand flow of client, market and fund information across BlackRock and external data providers

  • Constantly evaluate systems, processes and procedures for inefficiencies and implement improvements

  • Understand the risk environment within the department – promote risk awareness, assessment and control

  • Participate in cross training efforts on all stakeholder functions, to include knowledge transfer of all operational and compliance procedures

     

    Requirements

  • BS/BA in business, finance, accounting, economics, or related field. MBA or CFA welcomed.

  • Keen interest in investment products and a preference 8+ years of financial services and people management experience, especially investment management experience

  • Outstanding client service skills, maturity and judgment in dealing directly with clientele

  • Demonstrated leadership and success in building high performing teams

  • Comfortable working with stakeholders at all levels of the business

  • Self-motivated with strong sense of ownership, assertive follow-through and organizational skills; does not require close supervision

  • Excellent communication, presentation, interpersonal and influencing skills

  • Outstanding work ethic and willingness to contribute beyond the scope of one’s role to achieve team and firm objectives

  • Sharp control/risk mitigation mentality with ability to know when to escalate issues

  • Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management

  • Able to exercise sound judgment and to appropriately document conclusions

  • Proficiency in Microsoft Office and an aptitude for learning new applications

  • Asian language skills (eg Mandarin) would be an advantage, but not a requirement.