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Customer Assurance Senior Executive

LMA Recruitment Singapore
Posted 2 days ago Permanent S$4k - S$7k
The role is responsible for the delivery of good customer experience expected of a Customer Service team. As the customer expert, our Customer Assurance Senior Executive is expected to put our customers in the heart of everything we do and deliver the expectations of FAIR Dealing.

Responsibilities

  • Ensure timely and satisfactory complaints handling and dispute resolution
  • Represent the firm at FIDReC mediation meetings
  • Perform call audit, highlight gaps in service interaction, guide team to achieve highest level of service excellence
  • Manage customer surveys and call-backs
  • Handle escalation from team members and assist with inbound call and email enquiries (when required)
  • Responsible for monthly statistics

 

Experience

  • 5 to 7 years Customer Service experience within Financial Services Industry
  • Experience in managing escalated complaints from touch points.
  • Ability to identify triggers, customers’ pain points and areas of improvement for the business
  • Knowledge in insurance and investment products is highly desirable.

Company Reg No: 201131609D

EA Licence No: 11C4684

EA Reg No: R21100351

Job ID  HY-19Jan23-01
ABOUT COMPANY
Singapore
34 Employees HR & Recruitment

Big enough to find the best.

Small enough to really know them.

It’s easy to get pompous about what we do. To name drop our global clients or wax lyrical about ‘pioneering psychometric testing’. But if you’re not careful, you lose sight of what’s really important; relationships and people.

Without relationships, you don’t truly understand the client, their business culture and who they really need. You miss the nuances of each candidate, the human behind the CV and what makes them tick. And the ‘right fit’ slowly starts to blister.

Since 1999, LMA has supplied great candidates to blue-chip businesses in London and Singapore. We draw on in-depth market intelligence and use industry-leading tools to search, screen and select. We have specialist consultants and a global network. And we’re professional beyond measure. 

But we never lose sight of what matters; how important the right people are to businesses, and the right careers are to people.

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