Customer Experience Research Analyst - Digital Venture Customer Experience Research Analyst - Digital  …

Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 06 Jul 20
Competitive
Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 06 Jul 20
Competitive
Customer Experience Research Analyst - Digital Venture
As a Customer Experience Research Analyst, you'd be able to work on and solve some of the many interesting challenges we are facing, learn new ways of working, and build delightful high-quality products for our customers.

Customer Experience (CX) Research Analyst

Job Description

You will be a member of a multidisciplinary team as part of a broader portfolio to design, develop and deliver one of our key product or service propositions. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done. You will be the voice of the customer in everything we do, helping to shape our strategic roadmap based on what will best serve our customers' needs.


Role Responsibilities

  • Be responsible for designing, conducting, analysing, and presenting research, in a fast-paced agile software development environment, from the initial stages of enquiry, through A/B testing, to post go-live validation
  • Employ a wide range of research methods including strategic design research and contextual inquiry, participatory design workshops, leading interviews, formative and summative usability studies, designing and conducting quantitative surveys, and analytics and UX metrics
  • Lead research projects with cross-functional stakeholders including designers, product owners, and developers, ensuring all stakeholders are exposed to and experience customer insights first hand
  • Track, communicate and evangelise insights, goals and metrics to Product Teams
  • Work autonomously on multiple concurrent propositions supporting the UX Designers and their corresponding Product Teams


Our Ideal Candidate

  • Undergraduate degree in Psychology, Social Science, Human Computer Interaction, with a focus on qualitative and quantitative research, or an equivalent qualification
  • 5+ years of relevant experience conducting research as part of a team dedicated to developing digital service offerings
  • Possess experience in prototyping
  • Positive attitude and an intrinsic motivation to deliver highest quality work
  • Strong interpersonal and teaming skills, empathy and willingness to work in multidisciplinary teams
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