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Customer Service Manager, Private Banking

ICICI Bank Limited, Singapore Branch
Singapore
Posted 10 days ago Permanent Competitive
S
Posted by
Shahaan Viswanathan
Recruiter
As part of the Private Banking team at ICICI Bank Ltd., Singapore Branch, you get an opportunity to interact with and service High Net-worth Global Private Clients (GPC)
  • Co-ordinate between the operations team in India and Relationship Managers and help in processing and executing client instructions
  • Provide day to day support to Private Banking Relationship Managers in Singapore
  • Provide assistance to private banking clients on their day to day queries and service requests
  • Cultivate client relationships through successful client follow-up and quality service
  • Responsible for the primary and the first level of document scrutiny and ensure that there is minimal discrepancy in the documentation
  • Responsible for ensuring regulatory compliance as laid down by relevant teams/ authorities at all times
  • Responsible for keeping up the service quality level (Zero errors in Documentation)
  • Responsible for sending the investment forms and the client requests (including documents for the client account modification) through FCRM, OMNI Scan etc.
  • Responsible for answering calls and responding to client complaint / query e mails from GPC customers across all geographies, locate their problems and provide solutions.
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