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Customer Service Officer- Retail Branch Banking

ICICI Bank Limited, Singapore Branch
Posted 12 days ago In-Office Permanent Competitive
Posted by
Shahaan Viswanathan
As a Customer Service Officer, Retail Branch Banking at ICICI Bank Ltd., Singapore Branch, you will have the opportunity to service walk-in customers at the branch counter and offer products and services across the financial spectrum.

Job Purpose:

  • Responsible for end-to-end KYC/ CDD for ICICI Bank customers as per product requirements & regulatory guidelines including Non-Resident Account customers of the Bank
  • Resolve Client queries and servicing requests as and when they arise within stipulated TAT and without defects
  • Understanding and adhering to compliance framework set out for day to day activities
  • Handling walk-in customers at the branch counter and visit customers office/residence for collecting KYC documents
  • Knowledge in handling, review and updating KYC
  • Actively Participate in customer engagement & field events organized by the branch to educate customers about Branch’s products and services
  • Generate new leads / build up new customer database to expand customer relationships with the Branch
  • Handling remittance requests from customer and ensure timely processing


Area of Responsibility:

  • Obtain relevant forms and documents from the clients to complete KYC/CDD as assigned.
  • Receive and revert responsibly to customer service account inquiries.
  • Facilitate processing of KYC and ensure account activation within TAT
  • Ensure timely communication to clients with regards to KYC and related queries.
  • Ensure timely processing of customer requests like remittance, relationship opening / deposit opening etc. without rejections.
  • To attend to customer queries/ complaints and ensure they are resolved and nil escalation / operational loss to branch.
  • To ensure complete adherence to compliance and organizational policies and procedures.
  • Any other responsibility, task or project as assigned from the Reporting Manager from time-to-time.
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