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Customer Service Officer (Insurance)

RecruitFirst Singapore Singapore
Posted 3 days ago In-Office Permanent S$32k - S$41k
Posted by
Racheal Lam

Customer Care

  • Attend to existing and potential customers’ enquiries and requests relating to products and services offered by the business unit.
  • Escalate feedbacks and complaints from customers for appropriate action and resolution.
  • Liaise with Call Centre on incomplete sales information and complaint cases. Monitor call investigation cases.
  • Perform Conservation Program on Retention / BUILD work scope.

Administrative Support

  • Manage the incoming/outgoing mails and email correspondences of the business unit.
  • Upload telemarketing sales file, print and sent out welcome packs.
  • Policy issuance and fulfilment. Undertake dual checker and processor responsibilities for policy fulfilment, amendment and cancellation.
  • Submit customers’ GIRO for the Bank’s approval. Perform billing and reconciliation process.
  • Generate and checking of daily, weekly and monthly reports.
  • Prepare commission reports and opt-out listings on a regular basis for the Bank and Call Centre.
  • Maintain sufficient supplies of printed forms and stationery items, and liaise with the relevant department to order and replenish stocks.
  • Check invoices against delivery orders, submit to HOD for approval and processing of payments.
  • Typing and filing of correspondences, forms and other documents.

Other Functions

  • Participate in role play with new telesales agents from Call Centre.
  • Undertake any other assignments and directives as allocated by the Deputy Manager so as to contribute to the overall corporate objectives.



  • Min Diploma in related discipline
  • Min 1 to 5 years of relevant work experience in customer service
  • Possess CGI certificate and experience in the financial services industry
  • Singaporeans only

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