Customer Service Specialist - Digital Banking (contract)

Job Summary

• Singapore
• Permanent
• BBBH812367
• Apr 24, 2022
• Competitive

Job Description
Morgan McKinley is working in partnership with a leading global bank to support their Customer Service team for their Digital Banking Business.

Customer Service Specialist - Digital Banking (9 months contract)

Key Responsibilities

• Handle all enquiries, feedback and resolving coming in through the various channels in a timely manner.
• Liaise with both internal and external stakeholders to ensure that issues are efficiently addressed.
• Timely and effective escalation of any incidents or issues warranting senior management's attention.
• Generate customer satisfaction reports to senior management with a view towards continuous improvement.
• Act as the internal customer champion across the various touchpoints in the customer journey.
• Ensure compliance & control standards are observed and met in the execution of customers' transaction requests.

Key requirements

• Minimum 4 years of experience in a customer service role, ideally within banking
• Experience handling queries, and complaints.
• Ability to work independently is necessary
• Good Communication skills is a must as you will be dealing with internal and external stakeholders

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502 | EAP Registration No: R1549612

Registration Name: Dhanushi De Silva