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Morgan McKinley - Singapore

Customer Service Specialist - Digital Banking (contract)

Morgan McKinley
Singapore
Posted about 13 hours ago Permanent Competitive
Customer Service Specialist - Digital Banking (contract)
Job Summary
  • Singapore
  • Permanent
  • BBBH812367
  • Apr 24, 2022
  • Competitive
Job Description
Morgan McKinley is working in partnership with a leading global bank to support their Customer Service team for their Digital Banking Business.

Customer Service Specialist - Digital Banking (9 months contract)

Key Responsibilities
  • Handle all enquiries, feedback and resolving coming in through the various channels in a timely manner.
  • Liaise with both internal and external stakeholders to ensure that issues are efficiently addressed.
  • Timely and effective escalation of any incidents or issues warranting senior management's attention.
  • Generate customer satisfaction reports to senior management with a view towards continuous improvement.
  • Act as the internal customer champion across the various touchpoints in the customer journey.
  • Ensure compliance & control standards are observed and met in the execution of customers' transaction requests.
Key requirements
  • Minimum 4 years of experience in a customer service role, ideally within banking
  • Experience handling queries, and complaints.
  • Ability to work independently is necessary
  • Good Communication skills is a must as you will be dealing with internal and external stakeholders
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502 | EAP Registration No: R1549612

Registration Name: Dhanushi De Silva

Job ID  BBBH812367
ABOUT COMPANY
Singapore
61 Employees HR & Recruitment
As a global professional services recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industrie...
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