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Morgan McKinley - Singapore

Customer Service Specialist (12 months contract)

Morgan McKinley Singapore
Posted 10 days ago Contract Competitive
Customer Service Specialist (12 months contract)
Job Summary
  • Singapore
  • Contract
  • BBBH830123
  • Oct 04, 2022
  • Competitive
Job Description
Morgan McKinley is working in partnership with a leading insurance company currently looking for a 12 months contractor to join their team. This position reports into the Client review head.

Customer Service Specialist

Job Description
  • Manage the day-to-day email communication with customers and distributions
  • Provide quality customer service through reviewing, assessing, and providing the response in a timely manner
  • Meet SLA of 90% email resolution within 5 working days
  • Work with different business units to provide a one stop solution to the customers
  • Resolve feedback or issues raised by customers or sales representatives
  • Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.


Requirements
  • At least 2-3 years of experience in a Financial Institution and in a customer service role
  • Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage
  • Degree/Diploma holder in any discipline
As a successful applicant, you would have the following Skills & Qualifications:

Competencies & Personal Traits
  • Strong command of the English language (spoken and written)
  • Analytical and self-motivated
  • Resourceful and resilient
  • Effective in problem solving
  • Fast learner
If you're interested in this role, please send your updated CV (word format) to fleow@morganmckinley.com for a confidential discussion

Referrals are greatly appreciated.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

Registration No: R21101982

Registration Name: Fabian Leow

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted

Job ID  BBBH830123
ABOUT COMPANY
Singapore
61 Employees HR & Recruitment
As a global professional services recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industrie...
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