Cybersecurity Shared Services APAC Lead - Training & Service Desk Cybersecurity Shared Services APAC Lead - Training  …

in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Cybersecurity Shared Services APAC Lead - Training & Service Desk
TheCybersecurity & Technology Controls group at JPMorgan Chase aligns thefirm's Cybersecurity, access management, controls and resiliency teams. Thegroup proactively and strategically partners with all lines ofbusiness and functions to enable them to design, adopt and integrateappropriate controls; deliver processes and solutions efficiently andconsistently; and drive automation of controls. The group's number one priorityis to enable the business by keeping the firm safe, stable and resilient.
Working incybersecurity takes passion for technology, speed, a desire to learn, andvigilance in order to keep every asset safe. You'll be on the front lines ofinnovation, working with a highly motivated team focused on analyzing,designing, developing and delivering solutions built to stop adversaries andstrengthen our operations. Your research and work will ensure stability,capacity and resiliency of our products. Working with your internal team, as wellas technologists and innovators across our global network, your ability toidentify threats, provide intelligent analysis and positive actions will stopcrimes and strengthen our data.
The Shared Services APAC lead will be ahybrid role split between two functions; Firstly, resolving BAU Cyber relatedService Desk incidents, requests and enquiries raised directly from JPMC teamsand individuals across all lines of business and functions in accordance withagreed Service Level Agreements (SLA's). Secondly, building and deliveringinnovative training materials and learning experiences, as the APAC regionallead for the firm-wide Cybersecurity Education & Awareness team.

This role requires a wide variety of strengthsand capabilities, including:

· Ability to think with a customer-focusedmentality
· Ability to think creatively to provide education"in the moment"
· Strong project management skills
· Ability to collaborate with high-performing teamsand individuals throughout the firm to accomplish common goals
· Experience liaising with stakeholders (includingcustomers and senior leaders) to identify needs and develop training materials
· •Experience with Agile and can work with at leastone of the common frameworks is highly desired
· •Able to translate large, technical informationinto easy-to-consume key messages
· •Communicates appropriately with people ofvarious levels, businesses, backgrounds and experience levels
· •Applies critical thinking to identify andevaluate problems or issues
· •Able to relate performance solutions tostrategic business goals related to the lines of business
· •Anticipates business needs of clients as well asthe larger organization

Service Desk Responsibilities:

•Participation in the day to day operation of theCTC Service Desk team - 24/5 'follow the sun' Customer Support and ServiceDelivery Model providing technical Problem Resolution
•Fostering and promoting a customer first modelwith on-going focus on customer service
•Build & maintaining knowledge of the CTCstrategy and how it enables business' strategic direction
•Routinely making risk based decisions thatquickly eliminate roadblocks through exception management processes
•Regular use of ServiceNow and the Virtual AgentAlyx to understand the customer pain points within the CTC Service Deskenvironment
•Reviewing, updating and maintaining our knowledgebase to ensure that self-service is at the core of the Service Desk

Training Responsibilities:
  • Represent firm-wide education and awareness team as the APAC Regional Lead
  • Liaise with stakeholders (e.g. CTC, businesses, and senior managers) to identify priorities and innovative delivery methods
  • Identify, develop and deliver educational materials and events (e.g. articles, tip sheets, live events, formal training, and more)
  • Liaise with stakeholders (e.g. CTC, businesses, senior managers, and technology partners) to identify priorities and delivery methods
  • Oversee production & quality control of training materials
  • Support the delivery of live training programs and events in APAC
  • Support the delivery of live training programs and events in APAC
When you work at JPMorgan Chase & Co., you're not just workingat a global financial institution. You're an integral part of one of theworld's biggest tech companies. In 20 technology centers worldwide, our team of50,000 technologists design, build and deploy everything from enterprisetechnology initiatives to big data and mobile solutions, as well as innovationsin electronic payments, cybersecurity, machine learning, and cloud development.Our $10B+ annual investment in technology enables us to hire people to createinnovative solutions that will are transforming the financial servicesindustry.

At JPMorgan Chase & Co. we value the unique skills of everyemployee, and we're building a technology organization that thrives ondiversity. We encourage professional growth and career development,and offer competitive benefits and compensation. If you're lookingto build your career as part of a global technology team tackling bigchallenges that impact the lives of people and companies all around the world,we want to meet you.

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