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Tangspac Consulting

DATA MANAGEMENT (in Client Account Modifications dept) 12 mth convertible contract

Tangspac Singapore
Posted 3 days ago Hybrid Job Contract S$3k - S$5k
J
Posted by
Jency Chan
Recruitment Consultant
On behalf of our client, a top tier private banks, we are looking for a DATA MANAGEMENT – MAILING OFFICER. The Data Management – Mailing officer is a key member in the Client Account Modifications department. He/She is responsible for mailing related static maintenance in Filler, eBanking, etc for client portfolios and agents (EAM/EFA/Finder relationships), as well as handling of ad-hoc client output requests.

KEY FEATURES OF THE POSITION

• Establish and build strong relationship through consistent interaction with Front Office/key stakeholders across the Bank regarding the services and support they require and challenges faced

• Manage Front Office’s queries and support troubleshooting

• Deliver consistent service and meet the established SLAs (Service Level Agreements) while complying with the Bank’s policies and procedures, as well as regulatory requirements

 

Client Management (internal & external)

Business Management

• Timely and accurate processing of e-banking applications / modifications / cancellations, mailing addresses and conditions changes for clients and agents

• Handle returned mails for client portfolios

• Manage ad-hoc clients statements and advices printing requests

• Support the team in user acceptance testing and procedures documentation

• Maintain client data in the bank systems and perform clean-up when required

• Perform signature verifications of the client forms.

• Understand and possess good knowledge of system/business requirements in how client and agent records are maintained / derived

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives

• Support any ad-hoc tasks / requests as assigned from time to time

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations.

SKILLS REQUIREMENTS OF THE POSITION

• Meticulous and efficient working style

• A team player who is able to interact and work with a broad spectrum of people

• Able to work in a fast-paced and dynamic environment with minimal supervision and meet tight deadlines

ABOUT COMPANY
Singapore
HR & Recruitment
Tangspac Consulting provides resourcing solutions to early-stage startups, fintechs, enterprise technology companies, financial institutions, and gove...
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