Director, Project Control - Group COO - Trust, Data & Automation
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Significant transformation is underway within the Operations function to rapidly improve the Group's Cyber, Data, Privacy and Automation control environment, along with digitization and innovation. With this, the first line of defence is being strengthened to:
- Grow trust with clients and regulators by delivering best practice cybersecurity solutions and protecting data and privacy.
- Provide cutting-edge technology for Artificial Intelligence, Robotics and Automation to improving Scalability, Efficiency and Time to Market.
- Contribute to Client Journeys, by providing insights and analytics to steer the Bank and supply real time information for actionable measures.
- Deliver efficiencies, continuous improvement, maximise risk reduction, resilience, policy and regulatory compliance.
This is a new role to support the Operations transformation agenda in growing trust with clients and regulators and maximizing risk reduction, resilience, policy and regulatory compliance. The primary purpose of the role is to safeguard delivery and help the AE and Portfolio Director to establish early on the conditions for success in order to optimise benefits realisation. This role will support the establishment and execution of portfolio objectives, strategy and prioritisation frameworks and regularly assess suitability on an ongoing basis. Providing high quality assurance, advice or support they will advocate and impart lessons and good practice to shape the design and implementation of major change initiatives and to help the business optimise outcomes from that activity. Providing Expert Assurance
- Independently assess capabilities of AEs, Programme Directors and delivery partners across the project lifecycles including in the areas of data, testing, build and deployment.
- Shape the design and delivery of major projects and change initiatives through timely, expert assurance and advice, particularly in the key set-up and implementation phases in order to achieve agreed business outcomes.
- Act as an advocate of good practice and 'critical friend' to support sponsors and project leaders in developing benefits-led plans, anticipating and mitigating key risks, and ensuring effective decision-making and issue resolution.
- Ensure assurance and approval is fully integrated and planned; commission or deliver impartial programme reviews to provide stakeholders with confidence in their deliverability
- Provide expert outcome confidence assessment on an ongoing basis, in direct contact with the project, through executive reporting and as part of specified approval gates.
- Assess the effectiveness of Steering Committees including the diligence and effectiveness of Programme Steering Committees within the portfolio
Build effective relationships with leaders to facilitate:
- the provision of timely, expert advice and assurance to influence both portfolio and programme set up and success;
- partnerships with other functions to provide professional advice and assurance
- Support stakeholders in defining remediation activities/solutions to address identified issues
People and Talent
- Drive the continuous improvement of the risk and control methodology, aligning to and avoiding duplication with key controls and control tests performed across other functions.
- Provide proactive self-orienting and self-motivating leadership, and work with limited direction
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations, and work in collaboration with risk and control partners.
- Support liaison with Group Internal Audit, External Audit and any third party or regulatory inspections. This will include obtaining clarity of scope, defining engagement models, supporting business / function stakeholders throughout the processes and driving for clarity of issues and actions.
- Adopt an anticipatory approach to risk assessment through stakeholder engagement and monitoring of the external environment.
- Work with other control assurance teams to drive efficiency, effectiveness and reduce duplication.
Regulatory & Business Conduct
- Provide timely and accurate reporting to appropriate committees.
- Ensure appropriate oversight and facilitate resolution of high impact risk and issues
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the COO Trust, Data and Automation team to achieve the outcomes set out in the Bank's Conduct Principles: The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
- Global Head Operations- Trust, Data and Automation
- ICSTRP Accountable Executive
- ICSTRP Portfolio Director
- Head Operations, Robotics & Automation
- Head Operations, Data Privacy
- Head of Cyber Security Services
- Cyber Security Services MT
- Head of Resilience
- Global Head Governance & Change, CIO
- Chief Information Security Risk Office
- Group Operational Risk
- Heads of Audit for Information Security & Cyber, Data, Resilience and Projects
- Strong background in Project Management and/or Project Assurance experience within international financial services organisations.
- Professional auditors or practitioners from the business, with well-developed core audit / business skills.
- Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and relevant policies, procedures, and processes
- Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise
- Strong interpersonal skills to foster positive relationships with internal and external stakeholders.
- Highly effective oral and written communication skills, with experience of influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently
- Ability to exercise good judgment and objectivity.
- Demonstrates ability to work with limited direction and multi-task without loss of quality.
- Ability to perform the role of 'Change Leader'.
- Confident and courageous to raise/escalate issues in a pro-active, professional and timely manner.
- Demonstrate understanding of and commitment to the Group's core values.
- Highly effective oral and written communication skills.
- Fluency in English.
- Ability to commit up to 10% business travel.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .