Documentation Specialist, GO&T Documentation Specialist, GO&T …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Documentation Specialist, GO&T
  • To handle daily processing of customer requests on a timely and accurate basis.
  • Ensure documents submitted by the customers are properly authorized and conform to applicable policies and regulatory requirements (e.g., MAS 626, AML/CFT, etc).
  • Observe and comply with documented policies/ procedures and regulatory requirements (e.g., Banking Secrecy, Anti-Money Laundering etc)
  • Perform AML check where necessary.
  • Perform data entry for all verified requests on a timely and accurate basis.
  • As a checker, to ensure all information inputted by the maker is accurate.
  • Resolve complaint and ensure appropriate actions are taken to minimize customer impact and prevent future occurrence.
  • Attend to all irregularities / exceptions and escalate to supervisor where applicable.
  • Ensure processing is completed within agreed SLA with no defects.
  • Undertake special assignments such as cross-section resource deployment, process improvement, digitalization initiatives and other department-related initiatives from time to time.
  • Assist in gathering accurate statistics for input into MIS template.


Qualifications
  • A Bachelor's Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
  • Minimum 2 years relevant experience within the Banking and Finance industry in Singapore. Experience in account-related servicing or operations is an added advantage.
  • Detail-oriented and meticulous in his/her duties.
  • Proven ability to work under pressure and meet deadlines whilst maintaining accuracy, and with a can-do attitude.
  • Possess inquisitive and growth mindset, and excited about learning new skills.
  • Strong team player and ability to work harmoniously with a diverse workforce.
  • Flexibility to work overtime to meet processing demand, if required.
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