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EUC Engineer

Cognizant Singapore
Posted 10 days ago Permanent Competitive
Job Description:

We are looking for a EUC Engineer to join our team to provide technical support for MDM, an identity & access management solution coupled with single sign-on. The ideal candidate will have experience in cloud operations, troubleshooting, incident resolution, and providing IT support to customers.

Responsibilities:

• Monitor software releases by toolset product principles

• Provide L2 support and maintenance in the production environment

• Perform planned monthly or ad-hoc OS/Security patching for monitored platforms

• Troubleshoot and resolve incidents in accordance with incident management and expected service levels

• Create and maintain up-to-date documentation

• Coordinate with Resolver Group to resolve incidents affecting availability

• Attend to users physically if needed

• Provide technical support to customers who use various IT products and services, including Windows 11, MacOS, Intune, Tanium, Cloudflare, via phone, email, chat, or remote desktop

• Escalate complex or unresolved issues to the relevant parties or vendors

• Document customer queries, issues, and solutions in a clear and concise manner

• Monitor and report on the performance and usage metrics of the IT products and services

• Provide feedback and suggestions to the product development teams to enhance the functionality and user experience of the IT products and services

• Stay updated on the latest features, updates, and best practices of the IT products and services

Requirements:

• Experience in cloud operations, troubleshooting, and incident resolution

• Knowledge of Azure/AWS and its services

• Familiarity with Tanium platform and its modules

• Ability to work with principal vendor counterpart on operative issues

• Bachelor's degree in computer science, information technology, or a related field

• ITIL foundation certified

• Azure administrator associate or expert level certification

• 3+ years of experience in providing IT support to customers, preferably in a government or public sector setting

• Familiarity with various IT products and services, such as Windows 11, MacOS, Intune, Tanium, Cloudflare

• Knowledge of the Singapore Government Tech Stack (SGTS) and its components

• Proficiency in various IT software and hardware, and network security practices

• Ability to diagnose and resolve technical issues using various tools and methods

• Excellent communication, interpersonal, and customer service skills

• Ability to work independently and collaboratively in a fast-paced and dynamic environment

• Ability to prioritize and manage multiple tasks and deadlines

• Willingness to learn new skills and technologies




Job ID  44402
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