FO Trading Application Support Analyst

FO Trading Application Support Analyst

Role / Key responsibilities

The main missions are :

• Ensure system stability and run continuity for the full system (services, batches, etc… running in Europe or Singapore)
• Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.) 
• Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo.
• Share relevant information with support and development teams in Paris & Brussels

Main activities :

The main responsibilities are:

• Production monitoring
  • Monitor the global IT platform and execute the associated action when alerts are raised.
  • Process (analyze, solve, document) incidents.
  • Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
  • Maintain monitoring systems and continuously share ideas to improve its effectiveness.
  • Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
  • Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
  • Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
• Support to users
  • Process local user support requests (configurations, assistance,…)
  • Collect regularly user feed-backs on system Run Quality and share it with development teams
• Transversal
  • Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…
  • Self-organize continuous learning on the IS systems and landscape
  • Manage the IT part of the Singapore Business Continuity Plan
  • Share improvement ideas with Business Analyst

Qualifications

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading Environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Behavioral and social skills
  • Interactive behavior : Active Listening and communication skills
  • Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
  • Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
• Technical and functional skills
  • Understanding of Trading Environment.
  • First experience in live monitoring and application support of large IT systems
  • Good technical knowledge on Windows environment
  • SQL skill
  • Good Scripting skills