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First VP/ VP, Head of Operations Excellence, Card Operations, Singapore Retail Operations

United Overseas Bank
Singapore
Posted about 7 hours ago Permanent Competitive
First VP/ VP, Head of Operations Excellence, Card Operations, Singapore Retail Operations
First VP/ VP, Head of Operations Excellence, Card Operations, Singapore Retail Operations

Posting Date: 09-May-2022

Location: SG, Alexandra

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities
  • Lead Operations Excellence in key customer experience executions for the Cards and Unsecured Lending processes.
  • Drive safety and soundness agenda by driving best-in-class Operations Risk & Control oversight for quality audit and assurance outcomes.
  • Effectively manage and optimize budget for the Card Operations centre.
  • Collaborate with operations departments to identify and co-lead in transformation and productivity agendas.
  • Partner closely with business, service and extended complex stakeholder groups for effective addressing business challenges and customer-employee journey enablements.
  • Champion driving data driven insights to articulate business impact produced by operations transformations/enhancements.
  • Ensure existing vendors meet existing SLAs on last mile Card embossing and delivery services as well as conduct research and assessment as needed.
  • Strong leadership and motivation skills with passion in developing an engaged people culture.


Job Requirements
  • Bachelor's / Master's Degree from an accredited institution in Business Administration/Engineering equivalent qualification with more than 10 years of work experience in banking / finance.
  • More than 10 years of professional work experience, with at least 7 years proven track record in banking operations, process re-engineering in Run and Change-The-Bank agendas, risk management and audit quality assurance.
  • Passionate, agile leader with ability to thrive, motivate and drive a team of 6 in a fast-paced environment.
  • In-depth understanding of risk and controls in operations, and experience in auditing preferred.
  • Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives.
  • Knowledge in the application use-cases of digitalisation, technologies, and data analytics advantageous.
  • Meticulous with an eye for details and quality mindset.
  • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations.
  • Strong management, negotiation, and decision-making skills with existing vendors.


Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Job ID  776047810
ABOUT COMPANY
Singapore
24500 Employees Retail Banking
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...
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