• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-18

GCG In-Business Control IBC Senior Officer Cards and Personal Loans

GCG In-Business Control IBC Senior Officer Cards and Personal Loans

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18039109


  • Coordinate and support the review of Cards business processes and controls, both at the inception of new processes and controls, and when these undergo material change including appropriate linkage with the MCA
  • Coordinate the overall MCA and Annual Risk Assessment (ARA) processes for the Cards business and functions, track their status, ensure timely completion and escalate exceptions
  • Support the Cards business in performing its ARA based on the analysis of internally raised risks and issues (management raised issues, Compliance review issues, Internal Audit review issues, etc.) and externally raised risks and issues (regulatory issues, KPMG observations, etc.); perform a review of the business' PRCs (Processes, Risks and Controls) for quality assurance and completeness
  • Perform sampling-based quality assurance on MCA results and corrective actions arising from identified exceptions
  • Analyze MCA issues and trends, work with the business on implementing appropriate corrective actions, and share best practices
  • Coordinate and track the appropriate training of MCA testers based on the regional MCA training program and escalate exceptions
  • Work with Cards business and function heads to identify, and report key risks and vulnerabilities within the Cards business, document lessons learned, and propagate these across other Consumer businesses and functions as relevant; this also links in with the MCA Process, Risk and Control (PRC) process
  • Assess, evaluate and validate controls through processes and tools such as the MCA, KRIs and the AsPac electronic Departmental Control Functional Checklist (eDCFC) process, and work with the process owners to develop action plans that remediate the weaknesses; establish reasonable thresholds for KRIs and supplement KRIs to cater for local regulatory requirements
  • Lead or support as appropriate the root cause analysis of material risk events and control breaks and establish an effective feedback loop to the Cards business management team; support the business in drafting appropriate corrective and preventive actions plans
  • Track issue and CAP status and progress, and escalate to the Cards business head and Country IBC head issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date; support the business on 'at-risk' issues and CAPs
  • Participation in pre-audit preparation (e.g. deep dive reviews, etc.) and coordinate 'Requests For Information'
  • Provide advice to the Cards business units on COB, performing COB Risk Assessments including BIA, Business Continuity Planning, Crisis Management, etc.
  • Support the business in reviewing, maintaining and enhancing Permanent Control Readiness


  • Business degree from a recognized university
  • Meticulous with strong analytical and problem solving skills
  • Preferably with 2-3 years of compliance/control experience
  • Good interpersonal and communication skills
  • Good time management skills
  • Able to multitask, ability to work independently and a team player
  • Proficient in MS Office
Singapore Singapore Singapore SG