Global Financial Institutions - Senior/ Relationship Associate (SRA/ RA) Global Financial Institutions - Senior/  …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Global Financial Institutions - Senior/ Relationship Associate (SRA/ RA)
Job Description
  • Support RMs in day-to-day customer servicing, handle and provide timely resolution to customer issues.
  • Collate customers' data and information to facilitate reviews, marketing calls and business strategies.
  • Obtain required customer documentation to facilitate on-boarding and updates.
  • Participate in the team and department projects, data extraction and analysis, including UATs
  • Work with internal stakeholders to drive process improvements, efficiency and improve overall customer experience
  • Work closely with department compliance, AML teams et to ensure that regulatory guidelines are implemented in work processes.
  • Collaborate with Operations/ Support teams to resolve customer issues timely; ensure these are handled appropriately or escalated for further process or product enhancement.
  • Represent department in divisional and operational meetings.
*LI-MLIU

Qualifications
Candidate Requirements:
  • Ability to deliver assigned tasks timely and accurately with minimal supervision
  • Good analytical and problem-solving skills, meticulous and detailed
  • A confident and effective team player; able to work independently and under pressure
  • Degree holder preferably in Business Administration/ Banking / IT/ Computer Science
  • Proficient in MS Office, especially MS Excel.
  • Strong communication skills required
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