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Group Manager, Client Service (Treasury Services)

BNY Mellon
Singapore
Posted about 11 hours ago Permanent Competitive
Group Manager, Client Service (Treasury Services)
Overview
  • Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
  • Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
  • Sets policies and procedures for teams managed.
  • Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
  • Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
  • Maintains relationships with business leaders to report client trends and needs.
  • May provide forward-looking insight on client issues and trends to drive future revenue growth.
  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
  • Determines needed improvements through review and analysis of problems reported.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Manages multiple client service/support teams.
  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
  • Teams support multiple, complex client accounts.

Requirements
  • Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
  • 10 years above of total work experience in Financial Institution industry with at least 3 years above of management experience preferred.
  • Experience in an operational area and/or client services preferred.
  • Good command of English, both oral and written
Job ID  16997
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