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Head of Claims, Singapore

QBE Insurance Singapore
Posted 4 days ago Permanent Competitive
Primary Details
Time Type: Full time

Worker Type: Employee

To lead the Singapore Claims team and work with Underwriters, Brokers and Customers to provide a quality claims service for all portfolios and contribute to profit & growth. Manage vendor relationships relevant to servicing all claims classes in conjunction with business and ensure key relationships within QBE International Claims teams across London and the region are maintained.

Primary Responsibilities
• Implement and communicate a Claims strategy to support delivery of overall business targets
•Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets
•Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability
•Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
•Monitor and manage Claims service performance to ensure control of reliable prediction of Claims cost and frequency
•Develop and implement processes to ensure that the Claims function is aligned to the needs of the business, and works closely with underwriters and other business functions
•Maintain Claims Quality Assurance system to ensure effective control and delivery of robust Claims processes
•Work with the entire Claims team to build and maintain relationships which support the acquisition and retention of profitable business
•Develop relationships with business managers to enable the Claims function to fully support their needs
•Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability
•Adopt QBE claims reserving philosophy
•Provide technical expertise and business acumen as a key public interface to develop QBE's profile in the marketplace
•Devise, control, communicate and monitor and QBE claims reserving philosophy to drive forward Claims Handling expertise within QBE
•Deal with contagion or large event Claims impacting the business by having a proactive and reactive strategy
•Manage complex claims
•Comply with the Reinsurer's requirements of all Claims handling and management issues
•Represent QBE's interests, as requested, with internal and external groups, and through participation in industry forums and corporate activity
•Build and maintain strong relationships with key internal and external stakeholder to maximize influence
•Lead and manage a team of Claims staff, to ensure that the overall output and quality of service provided by the team is within specified levels
•Motivate and develop the Claims team so as to ensure the required standards of performance and behavior, and support the continuing personal and professional development of all team members
•Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role
•Attract, develop and retain high quality workforce with the knowledge, skill and will to deliver excellent claim outcomes and customer service
•Support training and skill development programmes including succession planning for key roles
•Plan, manage and review performance of employees via annual performance review process
•Where Matrix reporting lines exist, present as a claims thought leader for all region claims matters, DAL approvals and Peer reviews

Application Close Date: 06/07/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID  322117
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