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Head of Client Service Delivery & Operations

Halcyon Knights Singapore
Posted 3 days ago Hybrid Job Permanent Base + Sizeable Bonus
Posted by
Kesh Rajavarma
A market leading technology business with major growth expansion plans is seeking a senior incumbent for a new role in their Singapore office. This candidate would need to lead and manage a team of IT Professionals across different verticals and would come with budgeting and P&L experience

You will be leading an experienced team of engineers, support analysts and client support representatives. Overseeing the technical delivery of client projects making sure it has been delivered efficiently and effectively. Recent tenure of cloud experience is a must.

Job Responsibilities

  • Oversee service level agreements (SLAs) and goals (SLOs) to make sure that operations and service delivery meet or surpass predetermined criteria
  • Work together with project management, sales, presales, and other internal teams to guarantee a flawless customer experience and excellent standards throughout the whole lifecycle
  • To gauge the efficacy, delivery, and operational performance of a department, track and evaluate key performance indicators (KPIs)

Candidate Requirements 

  • At least 8 years of experience in a service delivery environment with P&L and people management skills
  • Degree in IT or engineering field or related 
  • Most recent hands on experience within the cloud space 
  • A dynamic and problem-solving mindset with good communication skill 
10 Employees HR & Recruitment

Halcyon Knights is the leading APAC technology sales, IT and digital recruitment agency. Backed by Australia’s largest publicly listed staffing services business, our team of 70 specialist recruiters are well equipped to champion your hiring and career success.

Our consultants each specialise in one of our core areas which include IT Sales & Marketing, Digital & Product, Software Engineering, Cloud, Cybersecurity, Data & Analytics, Project Services & Agile Delivery, Infrastructure & Technical Support, Professional & Consulting Services as well as Executive & C-Suite recruitment.

As active members in these tech communities, our reach and insight into tech talent markets across Asia Pacific secures you a competitive advantage in finding the perfect fit. Halcyon Knights commenced trading in 2007 in Melbourne, Australia.

Over the last 14 years we’ve opened executive search and recruitment offices throughout the Asia Pacific region, including Sydney, Canberra, Brisbane, Auckland and Singapore.

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