Head of Production Management, Group Consumer Banking and Big Data Analytics Technology, Technology & Operations Head of Production Management, Group Consumer  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Head of Production Management, Group Consumer Banking and Big Data Analytics Technology, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountabilities
  • Ensuring teams are equipped appropriately;
  • 24/7 monitoring and support processes including right accesses to production (and pre-production) environments
  • Lead support engineers and drive up service delivery capability within the teams regionally
  • Driving synergies and collaboration across all applications within Consumer Finance
  • Will leverage agile reporting, showcases, KPIs, SLAs, OLIs, financials and other artefacts to ensure transparency and alignment across stakeholders.
  • Engaging relevant SMEs from all areas (e.g., architecture, design, development) to ensure teams are delivering short and long-term goals and ensuring technical excellence and quality including (automated) real-time performance updates.
  • Improve systems and applications stability
  • Improve mean time to recovery for incidents and meet critical application availability targets
  • Identify and drive opportunities for service improvement
  • Sponsor innovation in solving problems
  • Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
  • Scope includes all systems components (applications and supporting infrastructure) supporting the Consumer Finance platform
  • Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.
  • Manage high severity incidents with customer impact with focus of recovering services as soon as possible
  • Drive root cause analysis to prevent recurrence of problem incidents
  • Manage activities to ensure availability of applications meets SLAs
  • Manage business volumes against IT resources allocated to ensure adequate capacity
  • Manage patch management strategy
  • Manage certificate and encryption key renewals
  • Manage direct reports, ensuring correct performance metrics are set and regular interventions are in place to achieve quality outcomes
  • Drive continuous improvement within the teams
  • Significant and solid experience in application support across banking applications
  • At least 10 years + of working experience within a technology organization
  • Experience driving major transformation programmes for production resilience and performance, and client experience
  • Strong understanding of any one on payments, cards, unsecured lending, core banking, customer management domain
  • Prior knowledge on Cards systems and Modules on mainframe, vision+
  • Good understanding of Core Java 8, Cloud Foundry (or equivalent), Amazon Web Services (or equivalent), relational and non-relational databases, and Linux, Unix systems
  • Experience in Agile and Test Driven Development (TDD) methodologies
  • Experience with high availability, high-scale, and performant systems.
  • Experience with managing cloud architecture based environment is highly desired.
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
  • Experience of leading, coaching, mentoring and managing technical teams
  • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
  • Solid experience within Technology and Application Support
  • Strong analytical and problem solving skills
  • Excellent written and verbal reasoning and communication skills
  • Ability to lead teams (direct and matrix managed)
  • Ability to work across organizational boundaries, leverage networks and drive solutions
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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