Head of T&O, Retail Credit

Reporting to the Head of Group T&O for  Consumer Bank, the primary responsibility, therefore, covers the overall management and leadership of the day-to-day IT needs of Retail Credit across Infrastructure, Applications, Architecture, Innovation & Solution Delivery Services as well as complete transformation initiatives. We need a proven technology and operations evangelist with a track record of ensuring operational excellence of technology delivery in a leading financial institution. The role requires a seasoned technologist who brings a mix of strong functional experience , combined with the experience of developing a technology vision for all or part of the organization.

Respnsibilities:

Stakeholder Management

• Act as Business CIO for senior stakeholders in Retail Credit.
• Partners with business stakeholders to support effective business change by building  relationships with business leaders, technology, and operations partners.
• Engages with business stakeholders to discuss and shaping their ability to build business and operational capability.

Change Implementation Planning & Management

• Anticipate the business challenges, objectives of the T&O initiatives to be undertaken, high-level budgets, and success criteria.
• Partner the business and wider T&O teams to deliver the business strategy through enabling business and operational capability. This includes championing and obtain stakeholder alignment to define the T&O roadmaps and operating model strategies needed, embedding the roadmaps for various Strategic Programs.
• Undertake scoping and solutioning of new initiatives. Define overall considerations, including business outcomes, functional and non-functional requirements, and regional platform/TOM approach (reusability) to provide a recommendation.
• Lead the team to execute the prioritized initiatives to delivery business values covering revenue generation, improved customer experience and/or cost reduction.
• Manage a program of works for successful execution from all stakeholders to deliver the agreed roadmaps.
• Lead a team of project managers and functional business analysts to shape and deliver the various Strategic Programs.
• Partner the wider T&O teams to shape their technical and operational resource capabilities to deliver the various Strategic Programs.
• Spot potential problems, recognize the risk impact, and propose risk mitigation strategies.

Sustainable Improvements

• Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.

The knowledge, experience, and qualifications you’ll need to succeed

• Minimum 15 years of relevant banking experience.
• Strong quantitative, analytical, problem solving, and process design skills that can translate analysis into actions that meet business objectives.
• Understanding of technology and operational processes across Consumer Banking/departments in the bank/market.

·       Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations, and technology risk to provide a recommendation.

·       Excellent stakeholder management and communication skills.

·       Manage divergent agendas and divergent stakeholders with win-win solution.

·       Manage organizational ambiguity and differing stakeholder views.

·       Strong understanding of business strategies and ability to translate them into concrete achievable action plans.

·       Ability to collaborate and drive motivation across a diverse slate team members and deal with difficult conversations.

·       Own and enhance workflows and processes, and delegate with clear accountabilities across the teams for delivery of outcomes.

·       Create an environment of learning and development through each other’s success and failures. Understand and channel team members to their personal and professional growth via challenging and stretch assignments.

·       Strategic forward-thinking approach to challenges with outstanding influencing, negotiation, and persuasion skills.

·       Passionate, diligent individual with the ability to thrive in ambiguity.

·       Resourceful team player

·       Tertiary level qualifications in Engineering/Business/Finance or equivalent. Equivalent skills and experience will also be considered.