in Singapore
Permanent, Full time
Last application, 20 Jan 22
in Singapore
Permanent, Full time
Last application, 20 Jan 22
Job summary
  • Candidates must have least 3 years' experience on environment and application support- Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is necessary.
  • Candidate must have knowledge of Database (Mysql and Oracle) and SQL queries
  • Candidate must have hands on experience of Java and J2EE based applications
  • Candidate must have basic knowledge of spring boot and spring batch framework- Knowledge of shell scripts cron jobs AutoSys jobs are added advantage
Roles & Responsibilities
Responsible for Technology problem management- knowledge management- escalated support- L2 incident mgmt.- change management- and technology operations performance of the team members.
. Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs
. Adherence to customer security and compliance requirements
. Implementation of approved change requests in line with customer change management process
. Responsible for incident life cycle following ITIL / BIC frame work as applicable
. Adherence to customer communication etiquette
. Ensure stated productivity requirements are met for the engagement
. Review CSAT feedback and ensure timely implementation of corrective actions
. Participate in Critsit process to resolve the incident in a timely manner
. Log and triage incidents
. Coordinate with resolver groups- vendors/carriers
. Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 )
. Provide inputs to FAQ database / KR / contribute towards updating knowledge articles
. Contribution to continuous service improvement plans (CSI)
. Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners
. Effective floor Management
. Continually assess skill level and provide intervention assistance
. Contribute to and participate proactively in knowledge sharing sessions
. Encourage team individuals to participate in organization innovation programs
. Act as a buddy for new hires
. Makes recommendations on R&R for team / individual achievement
. Makes recommendations to team lead on teams performance rating
. Ensure team contributes and participates in all organizational tech
  • Bachelor's in science/ Commerce/Engineering or equivalent with 3 to 5 years' experience
  • Technical Skills- ServiceNow ITOM
  • Domain Skills- Asset & Wealth Management
  • Nice to have skills: ServiceNow ITSA ServiceNow ServiceWatch ServiceNow Performance Analytics

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