• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-03-25

IPB Sales Surveillance Officer

IPB Sales Surveillance Officer

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19005038


This is a unique and exciting opportunity for the candidate to participate in the review and assessment of the sales process and relationship management practices undertaken by Sales staff with the objective of ensuring that business best practices are met.
Your responsibilities include:
  • Review of sales staff phone sales and documentation to assess the quality of calls and adherence to proper standard and procedure.
  • Review of Sales Surveillance Reports to ensure corporate standards and regulatory requirements are met.
  • Review of reports to detect irregular activity or unusual transaction patterns/trends.
  • Ability to evaluate and identify risks of sales calls, highlight deficiencies and provide constructive feedback for improvement
  • Assist in investigation of sales complaints.
  • Preparation of reports and presentations.


  • Degree in Finance, Business or Commerce preferred.
  • Past experience in investment product sales or sales support will be useful.
  • Knowledgeable about financial products, financial advisory, legal and regulatory environment an advantage.
  • Good written and verbal communication skills and tactful.
  • Broad-minded, with a capacity to learn and apply knowledge.
  • Able to multi-task, detail oriented, team player, patient, mature, sensible, self-assured.