IT Infrastructure Engineer

Job Responsibilities:

• Troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with the setup and configuration of devices.
• Desktop / Laptop / Peripherals / Thin Client / Telephony support including:
  o Configure - to reflect global builds template.
  o Decommission, install or add.
  o Relocate from desk to desk as required.
  o In line with agreed business service levels.
• Hardware and Software Management
• Troubleshoot network connectivity issues 
• Incident Management
• Lifecycle management 
• Maintain an inventory of IT assets and conduct periodic audits to ensure compliance 

Job Requirements:

• Bachelor's degree in computer science, information technology
• 2+ years of experience working in a help desk environment or customer support role.
• Prior experience in providing technical support and troubleshooting in a MNC/Financial Sector is highly desirable
• Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite)
• Passionate about customer services, goes the extra mile 
• Good command of spoken and written English