IT Support Analyst IT Support Analyst …

in Singapore
Permanent, Full time
Last application, 25 Sep 20
in Singapore
Permanent, Full time
Last application, 25 Sep 20
Job Reference #217600BR
Your team
You'll be working in the Technology Service Desk team. TSD have Global presence. As a IT Support Analyst, you'll play an important role in providing excellent customer Service.

Your expertise
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• 1-2 years previous IT Service Desk and/or Call Centre experience required
• Incident Management experience - Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2010
• Experience with using and troubleshooting Outlook 2010 within a network environment
• Having experience on Skype for Business.
• Having sound tools knowledge (SNOW & Monitoring Tools Spectrum ) will be added advantage
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• Respond quickly to all queries and incidents, Manage incidents, including via telephone, Chat & email.
• Communication, alerting technical staff via assignments and escalating to Resolver group.
• Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
• Answering queries and resolution of straight forward incidents /Service requests.
• Escalation of unresolved cases to next level application specialist teams.
• Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
• Closure, formally closing incidents/Service requests. Initial review and evaluation of the case.
• Communicating major IT incidents /Service requests to affected customers.

About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us
We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Company Overview

UBS works with individuals, families, institutions, and corporations around the world to help answer some of life's questions – whether through award winning wealth management advisory, investment banking and asset management expertise, or private and corporate banking services in Switzerland.
We're a team of more than 66,000 colleagues, collaborating across all major financial centers in 50 countries. We strive for excellence in everything we do, and this has awarded us recognition across our businesses. We offer a collaborative, international and diverse working environment that rewards passion, commitment and success – and are regularly recognized as an attractive employer.

Together for the goals
#TOGETHERBAND raises awareness about the 17 United Nations Sustainable Development Goals for 2030 through 17 uniquely colored bracelets. Each pack contains two individually packaged bands: one to wear and one to share so you can spread the word about what goal matters most to you and give someone else the opportunity to do the same. The production and money raised from the sales of these bands will help fight injustices such as poverty and gender inequality as well as climate change and unfair labor.

Right now, #TOGETHERBAND is helping to support emergency COVID-19 relief. For the month of April, our partners at #TOGETHERBAND have created TOGETHER FUND to help fight the pandemic and provide aid to those who need it most.

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