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IT Support Analyst

UBS Singapore
Posted 4 days ago Permanent Competitive
Your role
Do you have a knack for technology? Are you at your best when supporting others? Are you an expert when it comes to tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We're looking for an IT support analyst to:
• support the Service & Application Cluster across several technical domains
• 3nsure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to help us be a data driven organization
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team
You'll be working in the Application Support & Reliability [ASR] Wealth Management [WM] APAC Technology Team in Singapore. We're responsible for application support, release and environment management services across the firm. ASR WM Technology delivers application support to the Wealth Management APAC business and clients. The ASR is where operational stability and more importantly, availability are paramount to the success of the organization in the digital age

Your expertise
• 5 years with Banking or Financial Institution working for a Level 2/Run The Bank IT support team
• domain knowledge of Banking Products especially on Payments Processing, Securities Custody, Securities & Settlements Processing and SWIFT Messaging
• strong knowledge in Mainframe Technologies like MVS, CICS, COBOL, JCL, VSAM, IMS-DB, DB2 & MQ
• exposure on Open system technologies UNIX, Shell Scripting, JAVA, Middleware technologies, Oracle experience
• experience with automation tools like Splunk, Automation Anywhere, IP-Soft
• complete understanding of the ITIL Service Framework (Incident, Problem, Release and Event Management)
• proficient with software tools, such as JIRA, Confluence, App Dynamics, Splunk

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How we hire
We may request you to complete one or more assessments during the application process. Learn more

Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?
Job ID  297150BR
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