IT front office support IT front office support …

Newtone Consulting
in Singapore
Permanent, Full time
Last application, 12 Apr 21
Newtone Consulting
in Singapore
Permanent, Full time
Last application, 12 Apr 21
Posted by:
Guoyi Zhang • Director
Posted by:
Guoyi Zhang
The IT front office support is part of a global Follow the Sun team in charge of Fixed income products application.

Role and Responsibilities:

  • Shift from 5:30 am or 6:30 am SIN time every Mondays, depending on SYD season, on a rotation basis; From 7am SIN time from Tuesday to Friday, on a rotation basis
  • Occasional weekend work (DR drill, major release sanity checks, etc);
  • Incident and Problem Management
  • Manage/Own  P1/P2 incidents and problems end to end;
  • Communicates with internal users and management over incidents and post-mortems;
  • Incidents management: identify root cause, follow-up resolution/escalation
  • Application Monitoring and follow up
  • Responsible for production implementation, troubleshooting and monitoring of trading applications and market access support of Rates Trading on various APAC markets (Tradeweb, Bloomberg, Market Axess, SFE/ASX, JPX, eSpeed US, BTEC…)
  • Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams;
  • Performs system administration;
  • Support traders, troubleshoot and diagnose functional and technical issues in the production environment
  • Knowledge Management and Documentation (document wiki procedures)
  • Contribute to Continuous Service Level improvement 
  • Maintenance and enhancements 



  • Good business knowledge of Rates business and electronic trading principles (pricing, STP, valuation etc)
  • Good business knowledge on other fixed income products 
  • Willing to learn and go outside the perimeter of knowledge
  • Strong SQL: PL/SQL , Oracle
  • Knowledge of using Windows and Unix commands
  • Development : Excel macro and VBA is a must. Python, C++, java is a plus
  • Monitoring: Autosys, Geneos
  • Knowledgeable in ITIL processes
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