The IT front office support is part of a global Follow the Sun team in charge of Fixed income products application.
Role and Responsibilities:
- Shift from 5:30 am or 6:30 am SIN time every Mondays, depending on SYD season, on a rotation basis; From 7am SIN time from Tuesday to Friday, on a rotation basis
- Occasional weekend work (DR drill, major release sanity checks, etc);
- Incident and Problem Management
- Manage/Own P1/P2 incidents and problems end to end;
- Communicates with internal users and management over incidents and post-mortems;
- Incidents management: identify root cause, follow-up resolution/escalation
- Application Monitoring and follow up
- Responsible for production implementation, troubleshooting and monitoring of trading applications and market access support of Rates Trading on various APAC markets (Tradeweb, Bloomberg, Market Axess, SFE/ASX, JPX, eSpeed US, BTEC…)
- Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams;
- Performs system administration;
- Support traders, troubleshoot and diagnose functional and technical issues in the production environment
- Knowledge Management and Documentation (document wiki procedures)
- Contribute to Continuous Service Level improvement
- Maintenance and enhancements
Profile
- Good business knowledge of Rates business and electronic trading principles (pricing, STP, valuation etc)
- Good business knowledge on other fixed income products
- Willing to learn and go outside the perimeter of knowledge
- Strong SQL: PL/SQL , Oracle
- Knowledge of using Windows and Unix commands
- Development : Excel macro and VBA is a must. Python, C++, java is a plus
- Monitoring: Autosys, Geneos
- Knowledgeable in ITIL processes
