Incident Management Analyst Incident Management Analyst …

Nityo Infotech Services Pte Ltd
in Singapore
Contract, Full time
Be the first to apply
84000
Nityo Infotech Services Pte Ltd
in Singapore
Contract, Full time
Be the first to apply
84000
Posted by:
Amita Singh • Recruiter
Posted by:
Amita Singh
Recruiter
Immediate hiring for Incident Management Analyst for Banking client @ singapore location. Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting.

Job Description:

  • Manages technology incidents impacting businesses.
  • Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting.
  • Participation in all incident resolution calls to facilitate incident determination, recovery and resolution.
  • Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation.
  • Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards.
  • Escalation of critical and unresolved Incidents to appropriate levels of management.

 

 Key requirements:

  • ITIL certification.
  • Experience in managing complex IT initiatives in a matrix environment Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

 

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