Junior Production Support Engineer

RESPONSIBILITIES:

• Proactively investigate infrastructure and application issues within a live production system.
• Demonstrate substantial expertise in working with Linux.
• Manage a complex, worldwide infrastructure consisting of more than 200 servers.
• Create automation scripts to enhance operational procedures.
• Address user queries and reported issues effectively.
• Monitor alerts related to applications and infrastructure, and respond promptly.
• Responsible for managing and resolving open support tickets.
• Develop and maintain technical documentation and troubleshooting guides, ensuring they are up to date.

REQUIREMENTS:

• Skilled in Python and Shell scripting.
• Hands-on experience in configuring workstations with multiple screens.
• Solid grasp of networking concepts and practices.
• Strong experience in Linux.
• Strong understanding of CentOS, RHEL, and Fedora operating systems.
• Familiarity with configuration management tools such as Puppet and Ansible.
• Proficiency in working with databases, including InfluxDB and MySQL.
• Proficient in CI (Continuous Integration) tools like Jenkins, Gitlab CI, and Terraform.
• Knowledge of exchange trading protocols such as ITCH, OUCH, and FIX.
• Sound understanding of exchange connectivity and onboarding processes.

[EA License Number] 18C9289 | [Registration Number] R1551292

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