Manager, Remittance (Payment & E-Banking Operations) - Group Operations & Technology Manager, Remittance (Payment & E-Banking  …

OCBC Bank
in Singapore
Permanent, Full time
Last application, 11 May 21
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Last application, 11 May 21
Competitive
OCBC Bank
Manager, Remittance (Payment & E-Banking Operations) - Group Operations & Technology
Job Functions
  • To verify and authorise remittance transactions (MEPS, TT, IFT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
  • To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers' queries/feedback/complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment/service timelines are not impacted.
  • To conduct daily briefings emphasizing on defects/gaps/process lapses, their root causes and implementation plans to ensure quality work always.
  • To conduct regular process reviews to manage risk and control & ensure risk and regulatory compliance is observed on daily basis.
  • To participate in UAT/Projects as and when required.
  • To manage daily resource planning and staff training & development needs.
  • To manage business engagement in terms of assisting HOS in preparation for periodic reviews, service management sessions etc with business partners.


Qualifications
Knowledge & Skills
1. Preferably at least 2 to 3 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
2. Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
3. Proficient in Microsoft Windows applications - Word, Excel & Power-point
4. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
5. Resourceful and able to multi-task independently with confidence in time critical environment.

*LI-ZL
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