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Alan Partners

Presales consultant - MetaTrader

Alan Partners Singapore
Posted 5 days ago Flexible Permanent Market Rate
Posted by
Amanda Ngan
An exciting opportunity has arisen to join our client's APAC customer success team in Singapore. This position will be responsible for presales customer consultation and solutioning, on-boarding and implementation for new customers, and the support and maintenance of our existing client base.


  • Comprehend and convey Integral solutions and offerings to both internal and external audiences.
  • Collaborate with the sales team during the pre-sales phase, overseeing demonstrations, product walkthroughs, and solution development for potential clients.
  • Collaborate with various stakeholders, both internal and external, to implement new client installations and maintain existing client implementations.
  • The onboarding responsibilities encompass verifying liquidity, straight-through processing (STP), creating organizational structures, deploying MT4 and MT5, configuring user accounts, providing product training, addressing client inquiries, and coordinating test trades, among other tasks.
  • Aid in configuring solutions in both test and production environments, ensuring successful execution and a positive impact on customer operations.
  • Provide continuous operational support and maintenance for customer setups.


  • Possess an academic degree in a technical or financial field.
  • Proficient in MT4 and MT5 server deployments and upgrades, bridge and gateway settings.
  • Proficient in UNIX commands, with mandatory knowledge.
  • Proficient in trading and aggregation engines, bridges, and gateways.
  • Familiar with back-office workflow and STP processing, including expertise in the FIX messaging protocol.
  • Knowledgeable about financial markets, their operations, and Broker/Trader workflows, with a specific focus on FX and CFDs.
  • Have experience collaborating with and supporting a Sales organization.

Skills and Characteristics:

  • Highly motivated team player.
  • Demonstrates strong organizational skills.
  • Capable of multitasking, prioritizing tasks, and working independently.
  • Possesses strong communication skills, both oral and written.
  • Exhibits excellent problem-solving and troubleshooting abilities.
  • Skilled at interacting with both internal and external stakeholders and effectively managing expectations.
  • Thrives in a fast-paced work environment.
  • Proficient in diagnosing system issues and providing technical support to users.


Hong Kong
HR & Recruitment
Bringing People Together Alan Partners is a specialized team of seasoned recruitment consultants that offer customised executive, retained and conti...
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