Prime Brokerage Desk Assistant

  • Competitive
  • Singapore
  • Permanent, Full time
  • Morgan Stanley
  • 20 Feb 18 2018-02-20

See job description for details

The Desk Assistant team provides direct client coverage and support a number of key processes including break investigation, fails investigation and various other trade related activities. As this is a crucial client facing role the team are also responsible for making client process improvements which ultimately supports both Morgan Stanley and the client.

The successful candidate will own the daily management and client relationships for Global Clients. The candidate will be responsible for providing first class service and break resolution for a number of clients over various products for global markets.

The candidate will need to work closely with Global Stakeholders including the Prime Brokerage Trade Support teams, Prematch and Fails, the Business Units and senior management across the firm.

o Liaising/communicating with Global stakeholders and various operational groups
o Planning and organising of project, initiatives and team testing
o Providing reporting /information to management and key stakeholders
o Process management of various client related functions such as trade amendments, client queries & reporting within specified timescales
o Ensuring procedures are accurate, relevant and adhered too
o Pro-actively contributing towards the drive to improve process efficiency through root cause analysis
o Identification and timely escalation of risk items to management

Qualifications:

o Candidate should have a background in Financial Services within Operations
o Experience and knowledge of Client Servicing
o Strong verbal and written communication skills
o Ability to manage and prioritise workload and work to deadlines
o An understanding of risk management and escalation
o High levels of accuracy and numeracy
o The utilization of analytical and investigative skills to a successful conclusion.
o Proactive & flexible team player
o The ability to establish and build effective working relationships with local and global colleagues