Product Manager (Transaction Banking Department)

Job Responsibilities:

• Understand the needs of corporate clients on payments and e-channel products, and translate these requirements to develop corporate products and services.

• Drive adoption and utilization of products such as FAST, GIRO, MEPS, PayNow, remittances, payroll, online banking and facilitate the migration of customers from manual to digital channels.

• Work with Cash Management Sales and Relationship Managers on sales pitches, Request For Proposals (RFP), through providing timely advisory, solutioning and implementation.

• Liaise with China Head Office on to manage the end-to-end development and roll out of new or enhanced payments and e-channel product capabilities.

• Participate UAT for products related to payments and e-channels.

• Maintain and update product roadmap, with inputs from delivery, project teams, and IT.

• Work with various internal functional teams such as Business Units, IT, Legal & Compliance and Operation to effectively plan and execute product development and implementation.

• Attend to day-to-day product related matters such as reporting, legal documentation, client service support, product review, risk assessments, operational issues and audit, etc.

• Establish and execute key internal policies and operating procedures for payments and e-channel products.

• Identify and streamline implementation processes to improve operational efficiency and customer experience.

• Identify opportunities for new innovative solutions through clear understanding of competitive landscape, emerging technological trends and needs of customers.

Job Requirements:

• A recognized University Degree or professional qualifications.

• At least 5 years’ experience in Payments, Receivables or Channels management in financial institutions.

• Possess strong analytical skills and project management skills

• Effectively bilingual in English and Chinese so as to communicate effectively with our China counterpart and Chinese-speaking customers.

• Excellent interpersonal, communication and presentation skills to manage various stakeholders.

• Knowledge in APIs, payment integrations, product management and experience in transaction banking will be a plus.

• Positive Attitude, resourceful, independent individual with the ability to multi-task.

• Strong sense of responsibility/ ownership and effective in execution.