- Aug 17, 2022
*New Role - Production Technical Support" We are looking for a Production Technical Support for 12 to 24 months contract. There is high chance of extension or conversion based on the performance. Description:
Application Production Support for the client banking applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool. The role also includes:
- Capacity and Performance Management.
- Working with development teams for take-on and training of new services or significant upgrades.
- Providing support for Audits (internal and external).
- Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements.
- Minimum of 4 to 12 Years of relevant work experience required in production support.
- Strong experience into the incident and problem tickets through the enterprise ITSM tools.
Thanks and Regards, Prerna Gupta
EA Licence No: 11C5502 | EAP Registration No: R22108361