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Morgan McKinley - Singapore

Production Technical Support

Morgan McKinley
Singapore
Posted 3 days ago Contract Competitive
Production Technical Support
Job Summary
  • Singapore
  • Contract
  • BBBH825390
  • Aug 16, 2022
  • Competitive
Job Description
*New Job Opportunity*

We are looking for on 12 Months Extendable contract role. There is a high chance of conversion based on performance.

This is a shift-based role. Hence, we are looking for candidates who are open for such type of job schedule.

Roles and Responsibilities:
  • Application Production Support supports our clients' applications across different verticals.
  • Responsibilities are identification and resolution of production incidents.
  • Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution.
  • Management of incident and problem tickets through the enterprise ITSM tool.
  • Capacity and Performance Management
  • Working with development teams for take-on and training of new services or significant upgrades.
  • Providing support for Audits (internal and external).
  • Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements
Requirements:
  • Experience identifying and managing incidents.
  • Problem management experience
  • Experience using ITSM Tool
  • Experience in a large IT production support environment
  • Ability to work in non-contiguous shifts including the potential for weekend days.
  • ITIL Foundation/Intermediary certification is good to have
  • Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management
  • Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
  • Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods


If you feel you have the right skills and experience for the role, please apply to this job or submit your updated CV to psharma@morganmckinley.com

Pooja Sharma

Morgan McKinley Pte Ltd

EA License No: 11C5502

EA Registration Number: R1550061

Job ID  BBBH825390
ABOUT COMPANY
Singapore
61 Employees HR & Recruitment
As a global professional services recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industrie...
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