For Recruiters

Program Manager Client Experience

TEKsystems (Allegis Group Singapore Pte Ltd) Singapore
Posted 8 days ago Contract Competitive
Program Manager Client Experience
We are seeking a strategic, analytical Program Manager to inform leadership decisions and elevate the sales team to higher performance. This position will be focused on identifying strategic opportunities, driving operational excellence and influencing cross-functional partners to improve the overall customer experience and enable small business growth.

The ideal candidate will combine high empathy for small business owners using the platform; understanding of sales teams; a keen eye for identifying process and workflow improvement opportunities; exceptional ability to drive results in collaborative, multi-stakeholder environments; a passion for rigorous planning and flawless execution; and a willingness to roll up their sleeves and execute the tactics. Success in this position requires strong critical-thinking and problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment; and a passion for helping others achieve results.

RESPONSIBILITIES
  • Manage the process and framework for gathering customer experience inputs and insights for the APAC business.
  • Deliver strategic recommendations to business and cross-functional teams to enable small business growth across platforms e.g. customer journey mapping, product recommendations
  • Chair large quality assurance calibration sessions with internal and external stakeholders, resolving differences and providing clarity to drive alignment
  • Build strong relationships and drive alignment across multiple cross-functional partners to ensure a consistent cross-channel experience across segments.
  • Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams to action.
  • Monitor outsourced partners compliance, adherence, and productivity.
  • Manage independent auditing programs and workforces.
  • Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and sensitive customer feedback signal.
  • Develop and assess customer experience through direct contact interactions and trend analysis.
  • Sync with outsourced vendor partners to share insights, identify focus areas, and agree on actions.
  • Provide thought leadership and advocate for small businesses.

MINIMUM QUALIFICATIONS
  • Bachelor's Degree
  • 5+ years of work experience in consulting, operational strategy or sales coaching
  • Experience communicating and presenting insights and recommendations to executive teams
  • Experience leading and influencing cross-functional teams and aligning partners to shared goals
  • Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management)
  • Operational and project management experience running strategic projects with cross-functional teams
  • Experience utilizing customer sentiment and call logs to define sales development opportunities within vendor partners
  • Experience shifting priorities, while maintaining organization and control

PREFERRED QUALIFICATIONS
  • Degree in Business or related field
  • Experience with inside sales, outsourced sales or account management capacity
  • Experience of sales-program quality assessment or sales development training
  • Advanced Excel experience - familiarity with pivot tables, lookups, revenue trend analyses
  • Moderate SQL experience extracting data from large databases
  • Customer journey mapping and/or process mapping experience
  • Demonstrated ability to work autonomously and proactively

We regret to inform that only shortlisted candidates will be notified / contacted.
For more information you can email Leah Kanagaratnam in our Singapore office on leah.kanagaratnam@teksystems.com quoting Job Reference Leah Kanagaratnam534961 or alternatively, apply here to register your interest.

http://jobs.en-sg.teksystems.com/4sfiOr/program-manager-client-experience-itcommunications-singapore-singapore-15654177

Job Reference: Leah Kanagaratnam 534961

EA Registration No.: R22104472, Leah Anne Kanagaratnam

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job ID  15654177
ABOUT COMPANY
Singapore
HR & Recruitment

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6,000 clients across North America, Europe and Asia Pacific.

As an industry leader in talent services, we work with progressive leaders to drive change. That’s the power of true partnership.

TEKsystems is an Allegis Group company.

More Jobs From TEKsystems (Allegis Group Singapore Pte Ltd)
TEKsystems (Allegis Group Singapore Pte Ltd)
Technical Account Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
8 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Senior Data Center Program Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
2 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Business Program Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
8 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Security Marketing Program Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
8 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Partner Solutions Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
8 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Technology Project Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
1 day ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Solution Architect
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
2 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
Software Developer
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
5 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
ECommerce Project Manager
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
6 days ago Full time Competitive
TEKsystems (Allegis Group Singapore Pte Ltd)
VMware Implementation Engineer
TEKsystems (Allegis Group Singapore Pte Ltd)
Singapore
6 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This